Risk Score
0 = very fair · 100 = very risky
Summary
This is Ubisoft's Terms of Use governing access to their games, platforms, and online services. The document makes clear that all content and services are licensed, not sold, meaning users never truly own what they purchase. US users are subject to mandatory binding arbitration and waive class action rights. Ubisoft retains broad rights to modify, restrict, or shut down services at any time without guaranteeing availability. Overall, the terms are heavily weighted in Ubisoft's favor, which is common for large gaming platforms but contains several clauses that significantly limit user rights.
Flagged Clauses
You do not own any game, DLC, season pass, or other content you pay for. Ubisoft can revoke your access at any time. You are paying for a revocable license, not a permanent purchase.
“The Services and Content are LICENSED TO YOU, NOT SOLD. This means we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable right and license to use the Services and access the Content.”
US users cannot sue Ubisoft in court or join class action lawsuits. Disputes must go through private arbitration, which generally favors companies over individuals and limits remedies available to users.
“IF YOU ARE A USER LOCATED IN THE UNITED STATES... ANY AND ALL DISPUTES BETWEEN YOU AND UBISOFT SHALL BE RESOLVED THROUGH BINDING ARBITRATION AND BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS OR REPRESENTATIVE PROCEEDING.”
Ubisoft can change, restrict, or remove any game feature, content, or the entire service at any time without guaranteeing it will remain available — even for content you paid for.
“We may modify the Services and Content through patches and updates, or otherwise modify the access to the Services and Content... we do not guarantee that the Services and Content will be available at all times... we do not guarantee the availability of any Service or Content for a determined period of time.”
In-game currency (like Ubisoft Credits) has no real-world value, cannot be refunded, and if the service shuts down or changes, unused virtual currency is simply lost with no compensation.
“Ubisoft Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Content available on the Services. Ubisoft Virtual Currency is non-refundable, and you are not entitled to a refund for any unused Ubisoft Virtual Currency, except if required by law.”
Ubisoft can change the pricing model of any service or game at any time, including converting free content to paid content. There is no compensation if something you paid for becomes free later.
“We may modify the prices of our Services and Content, by changing a paid Service or Content to a free-to-play one, and vice versa. Price changes apply only to orders placed after the modification takes effect.”
Ubisoft can terminate or restrict your account, and because all content is licensed rather than owned, account termination means losing access to all purchased games and content with no explicit guarantee of refund.
“The license granted is described as 'revocable' and Ubisoft may 'block your account, or restrict your access to certain functionalities' and may 'terminate your additional Account.' The terms reference sanctions for prohibited behavior as detailed in Article 7.5 (not fully included in this excerpt).”
Ubisoft explicitly prohibits using any game content, screenshots, or assets as input for AI tools or to train AI models. This is a newer, broad restriction that goes beyond typical copyright protections.
“You may not use, in any manner whatsoever, any elements of the Services or the Content for purposes other than those expressly permitted in these Terms, including, without limitation, to train or fine-tune models, or to use such elements as input in prompts, whether in artificial intelligence tools or otherwise.”
Anti-cheat systems can scan your device for unauthorized software and report information including your IP address and details of programs found back to Ubisoft.
“In the event the use of an unauthorized third-party program is detected, information may be communicated back to us, including the name of your Account, IP address, details about the unauthorized third-party program detected, and the time and date that the unauthorized third-party program was detected.”
Ubisoft uses automated monitoring and machine learning to analyze user behavior and communications within its services, which involves collecting and processing behavioral data.
“We use various solutions, such as technological and automated detection systems and machine learning algorithms, to monitor and flag potential cases of toxicity.”
Ubisoft disclaims responsibility for minors' activities on the platform to the maximum extent allowed by law, placing full responsibility on parents and guardians.
“As far as permitted by law, we accept no responsibility regarding any activities which may be conducted by minors without the permission of their parents or legal guardians. In all cases, all use of the Services by minors is the responsibility of their parents or legal guardians.”
Ubisoft can restrict what you're allowed to purchase on their platform based on criteria they determine, which could limit access to content without clear recourse.
“We may limit your ability to purchase products based on multiple criteria including, but not limited to, your age, limited quantities of products available, etc.”
Any in-game item purchased with virtual currency is final — no returns, exchanges, or refunds are available once the purchase is made.
“Once you redeem Ubisoft Virtual Currency for Content, that Content is not returnable, exchangeable, or refundable.”
Many games require always-on internet and the Ubisoft Connect client, meaning Ubisoft can continuously monitor your usage and activity even for single-player content.
“A high-speed internet connection, an Account and the installation of the Ubisoft Connect client software may be required to install, launch, access and unlock all or part of the Content and Services. Some games and features may require a permanent online connection.”
Ubisoft can impose limits on how long your content is stored, how often you can access the service, and message volumes — all without prior notice or fixed guarantees.
“We may also set a maximum number of days for which some Content will be stored as part of the Services; set a maximum volume of messages which can be sent or received by an Account; set a maximum memory capacity which will be allocated by our servers for your Account; and set a maximum number of times you may access the Services.”
You are held responsible for all activity on your account, including unauthorized purchases, unless you report a breach immediately. This could leave users liable for fraudulent transactions made by others.
“Any use of your Account with your password, in particular any purchase of Services, will be deemed to be carried out by you.”
Missing Protections
- No explicit guarantee of refunds if a game or service is permanently shut down while paid content remains unused
- No clear process or timeline described for how account termination decisions are communicated or appealed (Article 7.5 referenced but not included in excerpt)
- No explicit data retention or deletion timeline stated in the Terms (deferred entirely to Privacy Policy)
- No explicit opt-out mechanism described for behavioral monitoring or anti-cheat scanning
- No explicit compensation mechanism if Ubisoft discontinues a paid service before users receive full value
- No guarantee of portability of purchased content across platforms or account transfers
- No specific arbitration opt-out window described in the Terms excerpt (opt-out process may be in Article 16 which is not included)
- No explicit cap on liability for Ubisoft's own failures (full liability section appears to be in Article 11, not included in excerpt)
Fair Terms
- Dedicated Children's and Teen account structures with parental consent mechanisms and a Family Center for supervision, showing meaningful investment in minor protection beyond minimum legal requirements
- Separate Privacy Policy specifically for young players, acknowledging heightened privacy obligations for minors
- Public commitment to player safety through three named pillars (Prevention, Detection, Intervention) with described resources like the Good Game Playbook
- Explicit prohibition on grooming, CSAM, and child exploitation with named enforcement mechanisms
- Price changes for services explicitly stated to only apply to future orders, not retroactively to existing purchases
- Acknowledgment that anti-cheat detection systems are 'subject to human oversight,' suggesting automated decisions are not fully autonomous
- Explicit statement that Ubisoft will never ask users to reveal their passwords, a basic but important security commitment
Document information only — not legal advice.